What do we base our metrics on?
In employee systems, there are things we do every day that form patterns of behavior – when we're working, communicating with others, and searching for information. Most data is not useful, but with the right analytics, you can find insights into how your organization actually works.
Our methodology is based on applying graph theory and statistical mathematics to collaboration data and viewing it through a framework of employee lifetime value.
Get started by assessing your current situation with our three-stage pain pyramid. The final step is a feedback action loop to create your version of a collaborative, transparent workforce.
Artificial Intelligence, Analysis Methods and Theory
Data exhaust is the trail of data left by the activities of users during their online activity.
We use a wide array of metrics and data points to do our analysis of the data exhaust. The main scientific principles to understand how we analyze collaboration and communication are graph theory and statistical analysis. A graph is a set of points (we call them vertices or nodes) connected by lines (
Social network analysis is the study of interlinked relationships and their meaning in the wider context with the help of graph theory. This process of investigating social structures through the use of networks and their interlinked information reveals hidden patterns in your employees’ collaboration and how work actually gets done.
Flowtrace uses state of the art artificial intelligence (AI) to analyze the meta-information that passes through your collaboration tools. We run sentiment analysis, entity extraction and key phrase extraction (natural language processing, NLP) of the message itself to enrich the the communication reasoning.
Privacy and Data Gathering
Analyzed data is gathered using passive methods, not to bias the analysis outcomes. An example of Flowtrace data-source is a project management tool's comment fields, and activity feed. This gives us the most complete and natural view of the sharing and communication patterns in a public space. We can use active data gathering surveys to calibrate the results on a client-by-client basis for detailed insights, better accuracy and comparability between teams and organizational structures.
We take employee's right for privacy extremely seriously. Our data gathering is limited to company's public domain, and specifically to information that employee have intentionally made pubilcly available within the company. We don't digest, nor surface information which would not otherwise be available to everyone in the company (e.g. 1-to-1 chat message). Any personalized insights we derive from the data is made only available to the individual themself. Any insights we make available is aggregated either on team, deparmental, or company level.
Any actively gathered survey responses are treated as any other insights and are always aggregated and anonymized to team, departmental, or company level. You should consider Flowtrace serving as a shield of information privacy between the employee and employer.
Our Framework: Employee lifetime value
Employee lifetime value (ELTV) is an estimation of an employee’s value created to an organization. It is a framework that calculates the value of an employee as a function of their
- recruitment cost,
- onboarding speed,
- productivity ceiling, and
Flowtrace tackles all these issues with real-time metrics and solutions in one platform.
In addition to the improvement in productivity, having a more engaged workforce improves your speed to market, client satisfaction and general employer reputation.
Making even a slight change in the whole ELTV with just 10% faster onboarding, a 10% higher productivity ceiling, and 20% longer retention, ELTV would increase 1.7-fold.
Our Process: The stages of collaboration dysfunction
Our process starts by a general assessment of the level of dysfunction in internal collaboration. We have divided collaboration diagnostics into three phases in our Collaboration Pyramid of Pain depending on the required solution and the maturity of your company.
Especially now when remote working has become an absolute necessity, companies can be anywhere from crisis mode to making adjustments to their employee engagement. The most important thing at first is getting visibility on where you are.
Our process: The Feedback Loop
With better data and better insights, you'll see what the right metrics are for you and what impact your management actions are making in almost real-time.
That creates a positive feedback loop – every time you're measuring and mapping collaboration and then acting on the findings, collaboration improves and you're also getting better data on which to act.
We provide you the building blocks of a feedback loop:
- we measure your company's collaboration,
- you and your team review's the suggested actions,
- you implement an action, and
- we analyze the impact for you to review.